CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help! Call us at 801-613-8291 or send us an email at customerservice@undrgd.com
FAQ
100% Satisfaction Guaranteed
If you're not 100% satisfied with your product simply send it back within 30 days and we will refund your money, no questions asked. Your only responsible for return shipping.
EXCLUDES SALE ITEMS - ALL SALES FINAL - NO RETURNS
Has my order been sent?
Processing & handling may take 1 to 10 days to proccess. Once your item has shipped and we have a tracking number we will send you a detailed email with all your shipping information. Until this email is received your item has not yet shipped.
Part of my order is missing.
At any time if your order is missing something contact out customer service by phone or email and explain to us what is missing and we will be hapy to correct this. All packages get verified 3 times before shipping so on the very rare chance this happens we got you covered,
Is it safe to order online?
Absolutely. We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only. Your personal information is secured via SSL (Secured Socket Layer) technology.
Shipping & Handling.
Processing & handling may take 1 to 10 days to process. Standard shipping is always flat rate of $5.00 for domestic orders. you are more then welcome to expedite your shipping when ever possible for an additional fee based on item. Select items may be excluded from shipping promotions. Delivery days are Monday - Saturday. There is no delivery on holidays.
Can I track my order?
Once your item ships we will send you a detailed shipping emial with your tracking information. In the email you will see your tracking number and who your item shipped through and in most cases see the esimated time of arrival.
You sent me the wrong items?
All packages get verified 3 times before shipping so on thevery rare chance this happens we got you covered. Contact our customer service by phone or email and explain to us the issue and we will resolve the problem and cover your return shipping.
Which methods of payment can I use?
We accept Visa, Mastercard, American Express, CB, Dicover, and Diners Club. You may also pay through out paypal system as well during check out.