CUSTOMER SERVICE
CONTACT US
Have questions ?
They might be answered in our FAQ.
We tried to cover just about everything you need to know.
You can also email us at: customerservice@undrgd.com
or fill in our contact form:
FAQ
100% Satisfaction Guaranteed
If you’re not 100% satisfied with your product simply send it back within 30 days and we’ll refund your money, no questions asked. Your only responsible for return shipping.
EXCLUDES Sale Items - ALL SALES FINAL - NO RETURNS
Shipping & Handling
Processing & handling may take 1 to 10 days to process. Standard shipping is always Flat Rate $5.00 for Domestic Orders. You are more then welcome to expedite your shipping when ever possible for an additional fee based on item . Select items may be excluded from Shipping Promotion. Delivery days are Monday through Saturday. There is no delivery on holidays.
Has my order been sent yet ?
Processing & handling may take 1 to 10 days to process. Once your item has shipped and we have a tracking number we will send you a detailed email with all shipping information. Until this email is received your item has not shipped.
Can I track my order ?
Once your item ships we will send you a detailed shipping email with your tracking information. In there you will see your tracking number and who your item shipped through and in most cases see the estimated time of arrival.
Part of my order is missing
At any time if your order is missing contact our customer service my phone, email, or live chat and explain to us what is missing and we will be happen to correct this. All packages get verified 3 times before shipping so on the very rare chance this happens we got you covered.
You’ve sent me the wrong items
All packages get verified 3 times before shipping so on the very rare chance this happens we got you covered. Contact our customer service my phone, email, or live chat and explain to us the issues and we will resolve the problem and cover your return shipping.
Which methods of payments can I use?
We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club. You may also pay through our PayPal system as well during check out.
Is it safe to order online?
Absolutely. We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only. Your personal information is secured via SSL (Secure Socket Layer) Technology.
